Support

Contact us

The fastest way to get help is by email. Send us a message at support@allmypaint.com. We typically reply within one business day.

Common topics

• Account and billing: change, cancel, or resume your plan, open the Paddle customer portal to update payment details or download invoices, and review your usage — all from your account page.
• Scanning issues: make sure the label and can are well-lit and in focus, with the text facing the camera straight-on. Every photo you upload is read by the AI scan — not just the first one — so add extra shots of the color chip, formula sticker, or lid to fill in missing details.
• Limits and upgrades: free accounts can store up to 3 paint cans. Lite (7), Basic (15), Pro (25), Contractor (125), and Contractor Pro (250) offer more. See the pricing page for details.
• Sharing paints: share a single can or a whole batch by email, or create a single-use share link from a can's detail page or the My Paints page. The recipient can claim the paints into their own account.
• Team Access: on the Contractor and Contractor Pro plans, create a team code on your account page and share it with your crew. Team members sign in with their own account and can view and add cans in your inventory.
• Cancellation and grace period: when you cancel, your plan stays active until the end of the billing period, then you have 30 days to start a plan again. If you don't, all of your saved paint cans are permanently deleted.
• Export or delete data: download a printable PDF of your inventory from the My Paints page, or delete individual cans or your entire account from the account page. For step-by-step help, see our How To & FAQs page.

Billing support

Payments and subscriptions are handled by our reseller, Paddle. You can manage billing, update payment methods, and download invoices from the Paddle customer portal linked on your account page.

Feedback and feature requests

Have an idea to make All My Paint better? We love feedback. Send it to support@allmypaint.com.